Lead Administrator Client Services - Dentistry [New Zealand]

 

Lead Administrator Client Services - Dentistry

2301069

CLIENT SERVICES
SHARED SERVICES DIVISION

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About our team/Mō te tīma

The University of Otago is New Zealand's first and oldest University. It has a strong teaching and research tradition and well-established national and international linkages. It is also one of New Zealand's largest universities, with over 20,000 students, assets in excess of $2.5 billion and 4,000 full time equivalent staff based in Dunedin, Christchurch, Wellington, Auckland and Invercargill.

The Division of Shared Services is a team of highly skilled professional staff responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.

The role/Te mahi

This role will support the Client Services team in the Faculty of Dentistry clinic environment. The Faculty teaches/trains oral health therapists, dental technicians, dentists, and dental specialists while also providing best-practice dental services to the Otago community.

This Lead Administrator role is one of four Lead Administrators supporting the Faculty of Dentistry in Dunedin, providing leadership and coordination to the Administration staff in the Dental Hospital (commonly referred to in Dunedin as the “Dental School”).

Accountabilities include:

• Undertaking operational activities and/or projects in a timely and customer-focussed manner.
• Organising and supporting a team of staff to give an excellent patient experience in the dental hospital.
• Providing a range of administrative support activities, including overseeing administration activities; meeting administration; coordinating and organising internal review processes; gathering information and drafting documents; ensuring accurate, timely and efficient administration activities.
• Supervising others and managing day-to-day activities of your team, including prioritising and allocating workflow.

Due to the nature of the Shared Services Division, the range of tasks and responsibilities is broad and may require performing duties at different workplaces or locations across the Dunedin campus.

Your skills and experience/Kā pūkeka me kā wheako

• Previous supervisory experience or exposure to managing teams.
• Proven experience co-ordinating administration and providing excellent customer service in a busy or complex administration environment.
• Strong communication skills and the ability to deal with challenging customers.
• Experience in building and fostering positive work relationships.
• A positive team approach that is solutions focused.
• An ongoing commitment to positive outcomes for our students, staff and visitors.
• Strong Microsoft Office skills.

While not required, the following would be advantageous:

• Knowledge and understanding of legislation relevant to health and patient services.
• Experience in a clinical setting (i.e., a health clinic, dentist or hospital).
• An understanding of the Titanium patient management system (or similar).

Further details/Pūroko

This is a full-time (37.5 hours per week), fixed term position until 28 June 2024.

You must have the right to live and work in New Zealand to apply for this position.

The University is committed to meeting its obligations under the Children Act 2014. Candidates who successfully make the final stages of the recruitment process will be required to undergo a safety check.

Specific enquiries may be directed to Kaye Jeffries, Senior Manager Client Services via the contact details below.

Application/Tono

To submit your application (including CV and cover letter) please click the apply button below. Applications quoting reference number 2301069 will close on Wednesday, 12 July 2023.

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