DUTIES AND RESPONSIBILITIES:
1. Computer Preventive Maintenance
- Research, design and deploy new solutions required by end-users
2. PC Diagnostic and Repair
- Identify, troubleshoot, resolve, and document end-user system issues requests
- Resolving IT support requests from employees
- Troubleshoot/ parts replacement
- HDD reformat
- Updating employees on the status of their service requests
- Assist users over the phone, in-person, and remotely using multiple platforms
- Gathering and analyzing data to diagnose problems with computer systems
- Logging all service requests and updating tickets as needed
- Ensure all requests are resolved promptly and with high-quality results
- Ability to organize, prioritize, and meet established deadlines
- Coordinate with HQ’s IT Department
3. Software Installation
- Software troubleshooting
- Update/ setup and configuration
- Create, add and modify user accounts and services across various cloud platforms
- Provide technical documentation for configurations and procedures
- Answering employee questions regarding computer systems
- Changing configurations, settings and permissions to fix computer issues
- Installing new software and hardware drivers and updating existing ones as needed
- Provide technical documentation for configurations and procedures
- Office365 support setting up devices
- Identify, report, and respond to potential cybersecurity threats
- Setting up advanced network firewalls and switches
4. Network Administration
- File/Printer Sharing
- Network troubleshooting
- Wi-Fi Connectivity
5. Network Maintenance Management
- Maintain connectivity both wired and wireless
- Maintain sharing of printers and other devices
6. Inventory/ Hardware/ Peripherals/ Software
7. PABX and Telephone Maintenance in coordination with PLDT
- Maintain main PABX unit
- Maintain all local lines that are connected to the PABX unit
- Coordinate and create scope of work with various telecom contractors
- Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
8. Reliability Reporting
- Inventory of Computers with specs and tagging
- Network Infrastructure Design
- IP Address Inventory
- Defective Computer List
SKILLS AND QUALIFICATIONS:
- High-level knowledge of commonly used software, hardware and applications
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
- Demonstrated written communication skills to create useful support logs
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employees and coworkers
NUMBER OF YEARS WORK EXPERIENCE:
- Have at least one year of IT Support experience
EDUCATION:
- Bachelor's Degree of any Computer Science Course/ Information Technology/ Bachelor's Degree program with a Computer-related Major
Job Type: Full-time
Benefits:
- Additional leave
- Company events
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Carmona, Cavite: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- IT Work: 1 year (Required)
Expected Start Date: 09/01/2023
