We are seeking dedicated and enthusiastic individuals to join our dynamic call center team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional customer service, resolving inquiries, and ensuring a positive customer experience. Your primary responsibilities will include handling incoming calls, addressing customer concerns, and effectively conveying information about our products and services.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Listen to customer inquiries, concerns, and provide accurate information or solutions.
- Identify and assess customer needs to recommend appropriate products or services.
- Document customer interactions, inquiries, and resolutions in our CRM system.
- Maintain a high level of product knowledge to effectively address customer questions.
- Follow company policies and procedures while adhering to call center scripts and guidelines.
- Meet or exceed performance targets, including call handling times and customer satisfaction.
- Collaborate with team members to ensure a consistent and positive customer experience.
Qualifications:
- Previous customer service or call center experience preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and active listening skills.
- Computer proficiency, including data entry and navigating CRM systems.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work flexible hours, including evenings and weekends.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing support.
- Career advancement opportunities.
- Friendly and collaborative work environment.
How to Apply:
If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience. We look forward to welcoming you to our team.
Job Types: Full-time, Part-time, Fresher
Part-time hours: 35 per week
Salary: Rs27,000.00 - Rs30,000.00 per month
Language:
- English (Preferred)
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