About us
OptiSigns Inc is the leading Cloud based Software as a Service company focus on making Digital Signage easy and accessible for everyone.
Help Desk Specialist
Job Summary
Responsible for providing technical assistance and support for customers using our application via phone, email and Zoom calls. Works primarily from a helpdesk location. Run diagnostic, isolate problems, resolve technical issues, and determine and implement solutions. Must have exceptional customer service.
Primary responsibilities
- Provide technical assistance and support for incoming queries and issues related to OptiSigns application.
- Respond to end-user problems over the phone, Zoom call & ticket system.
- Write/update technical documents related to help desk articles.
- Ask questions to determine the nature of the problem.
- Walk customers through the problem-solving process.
- Run diagnostic, troubleshooting on Windows, Android, and other devices
- Follow up with customers to ensure the issue has been resolved.
- Gain feedback from customers about application usage
- Run reports to determine malfunctions that continue to occur.
- Escalate issues to designated tier 2 staff as necessary.
Work Location:
- One location
Work Remotely
- 2-3 days a week, at management discretion.
Job Type: Full-time
Benefits:
- Health Insurance
- Dental insurance
- Vision Insurance
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Bachelor (Preferred)
Experience:
- Windows: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
COVID-19 considerations:
We work in office 2 day a week. 3 days remote
Ability to commute/relocate:
- Houston, TX 77040: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 1 year (Preferred)
Work Location: In person
